First and foremost, please know that we care deeply about our patients, our residents and our Community.
As you are likely aware, the Centers for Medicare and Medicaid Services (CMS) has begun using a red icon on its website to indicate various facilities that have been cited for – or have self-reported – a need for certain areas of improvement. Unfortunately, as of October 23, 2019, CMS placed one of these red icons next to the listing for our Community.
We absolutely value the inspection and self-reporting process as we continually strive to provide the very best care possible for our patients and residents. While we may disagree with an inspection’s findings, we take any and all issues that come up very seriously.
We immediately put a plan of correction in place, the plan was approved by State health officials, and it has been implemented. Our patients and residents are safe and being well cared for.
Nonetheless, removal of the red icon on CMS’ website is something over which we have no control — and we are unsure how soon CMS will remove the icon from our listing on their website.
We welcome your questions and comments using the form below. In the meantime, we’ll continue to provide the very best care we possibly can to our patients and residents
The American Health Care Association has called the “red hand icon” a confusing and inconsistent practice.
We believe we’ve taken steps to correct all issues noted in the State inspection report—but we have no choice but to respect the process and wait for CMS to remove the red icon from our listing.
In the meantime, we’ll continue to provide the best care we possibly can to our patients and residents.